Groups Similar Look up By Text Browse About



Similar articles
Article Id Title Prob Score Similar Compare
215786 ZDNET 2021-9-9:
IBM Watson Assistant aims to expand contact center footprint with AI, automation updates
1.000 Find similar Compare side-by-side
215669 VENTUREBEAT 2021-9-9:
IBM launches Watson Assistant capabilities for call center automation
0.982 0.610 Find similar Compare side-by-side
215361 VENTUREBEAT 2021-9-7:
IBM details the Power E1080, its next-gen server
0.336 Find similar Compare side-by-side
215479 ZDNET 2021-9-8:
IBM Cloud's Serverless Roadmap goes from soup to nuts
0.318 Find similar Compare side-by-side
215630 VENTUREBEAT 2021-9-9:
Salesforce beefs up Service Cloud with new automation features
0.316 Find similar Compare side-by-side
215516 ZDNET 2021-9-8:
IBM takes wraps off E1080 Power 10 server for hybrid cloud
0.270 Find similar Compare side-by-side
215775 TECHREPUBLIC 2021-9-9:
Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud
0.256 Find similar Compare side-by-side
215789 ZDNET 2021-9-9:
Salesforce updates Service Cloud with Slack "swarming" and other new tools
0.241 Find similar Compare side-by-side
215845 VENTUREBEAT 2021-9-13:
Multicloud DevOps platform Copado raises $140M
0.223 Find similar Compare side-by-side
215601 ZDNET 2021-9-7:
Smartsheet beats Q2 expectations, reports $131.7 million revenue
0.001 0.220 Find similar Compare side-by-side
215544 ZDNET 2021-9-7:
Cisco expands its cloud calling portfolio
0.217 Find similar Compare side-by-side
216085 ZDNET 2021-9-13:
Surprise! iOS 14.8 for iPhone is out
0.216 Find similar Compare side-by-side
216019 ZDNET 2021-9-13:
Intuit buys Mailchimp for $12 billion, eyes end-to-end SMB platform
0.212 Find similar Compare side-by-side
215518 ZDNET 2021-9-8:
Lenovo offers full portfolio, from devices to cloud, as a service
0.211 Find similar Compare side-by-side
215856 ARSTECHNICA 2021-9-13:
Apple fixes security vulnerabilities in new versions of iOS, macOS, and watchOS
0.209 Find similar Compare side-by-side
215749 THEVERGE 2021-9-10:
Google and Jio’s smartphone collaboration has been delayed
0.208 Find similar Compare side-by-side
216024 ZDNET 2021-9-13:
Japanese telco KDDI to use SpaceX Starlink for mobile backhaul
0.203 Find similar Compare side-by-side
215802 ZDNET 2021-9-9:
Sumo Logic beats Q2 expectations as it aims to expand platform
0.203 Find similar Compare side-by-side
215717 ZDNET 2021-9-10:
MyRepublic customer data compromised in third-party security breach
0.198 Find similar Compare side-by-side
215746 ZDNET 2021-9-8:
AWS makes EKS Anywhere generally available
0.197 Find similar Compare side-by-side
215766 ZDNET 2021-9-9:
Infosys launches Equinox digital commerce platform
0.197 Find similar Compare side-by-side
215546 ZDNET 2021-9-6:
This NPM package with millions of weekly downloads has fixed a remote code execution flaw
0.196 Find similar Compare side-by-side
216044 ZDNET 2021-9-13:
Semiconductor shortage sees JioPhone Next release pushed back to Diwali
0.195 Find similar Compare side-by-side
215745 ZDNET 2021-9-8:
Atlassian CISO defends company's Confluence vulnerability response, urges patching
0.194 Find similar Compare side-by-side
215860 VENTUREBEAT 2021-9-13:
JFrog acquires Upswift to bring IoT software updates to DevOps
0.189 Find similar Compare side-by-side

1

ID: 215786

URL: https://www.zdnet.com/article/ibm-watson-assistant-aims-to-expand-contact-center-footprint-with-ai-automation-updates/

Date: 2021-09-09

IBM Watson Assistant aims to expand contact center footprint with AI, automation updates

Under the collaboration with IntelePeer, IBM added IntelePeer Atmosphere Communications PaaS to Watson Assistant. IBM launched an update to IBM Watson Assistant that includes an integration with communications platform-as-a-service provider IntelePeer to set up virtual agents quickly and work better with human agents. Under the collaboration with IntelePeer, IBM added IntelePeer Atmosphere Communications PaaS to Watson Assistant to set up voice tools and a new phone number for a virtual agent in minutes. If a company already has a contact center system, IntelePeer can connect Watson Assistant and the existing phone system. IBM also said that Watson Assistant can connect with most contact center platforms without code in as little as an hour. With the Watson Assistant updates, IBM is looking to integrate its natural language processing technology with contact centers. IBM has a set of reference customers for Watson Assistant including the State of Rhode Island, which uses IBM's virtual assistant to address customer issues in English and Spanish. Other updates include: